Reliable Support Throughout Your Network Journey
From deployment and integration to troubleshooting and ongoing optimization, IPLOOK provides responsive technical support to help keep your telecom network stable, secure, and ready to scale.
CUSTOMER Services At a glance
- 24/7 On-line Technical support
- Emergency on-site support
- Customized SLA
- One year warranty period
- Free software upgrades
- Unlimited expansion
- Convenient Warranty Services
- Comprehensive training and knowledge transfer
Reliable Support Throughout
Your Network Journey
From deployment and integration to troubleshooting and ongoing optimization, IPLOOK provides responsive technical support to help keep your telecom network stable, secure, and ready to scale.
Get Technical Support
Industry Proven Products
Built on 3GPP standards and active participation in global industry organizations such as GSA, GSMA, and CCSA, IPLOOK delivers high-performance 5GC and EPC solutions for telecom operators, system integrators, and diverse connectivity applications worldwide.
Our solutions offer flexible deployment, seamless integration, and scalable connectivity across residential, enterprise, and industrial markets.
Expert Training & Deployment Support
Get the knowledge and hands-on support you need to deploy and operate your network with confidence.
Our technical experts provide training across the entire deployment lifecycle—from product introduction and installation to commissioning and maintenance, either on-site or at our dedicated training center.
Operation and Maintenance Scheme
- IPLOOK Product Support Services offers CT Foundation Service that performs continuous and reliable maintenance based on the Service Level Agreements (SLAs) you choose.
- IPLOOK CT Foundation Service provides a flexible service offering portfolio. This includes Onsite service to help you maintain a more efficient and stable network environment and improve network productivity. The Basic Service is provided as a collaborative solution for your maintenance team or certified IPLOOK partners to support them in maintaining a more efficient and stable network environment and improving network productivity.
|
Service offerings |
IPLOOK CT Foundation Service | |||
|---|---|---|---|---|
| Basic Service | Advanced Service | |||
| 9x5xNBD | 24x7x4 | 9x5xNBD | 24x7x4 | |
|
Technical Support Center (TSC) support (E-mail & Hotline) |
24x7 | 24x7 | 24x7 | 24x7 |
|
Advanced Hardware Replacement |
9x5xNBD-Ship | 24x7x4 Hour - Arrive |
9x5xNBD-Ship | 24x7x4 Hour - Arrive |
| Onsite Support | / | / | 9x5xNBD-Ship | 24x7x4 Hour - Arrive |
| Software Support | YES | YES | YES | YES |
Operational offices all over
the world.
Explore IPLOOK’s Standards & Contributions
Discover how IPLOOK contributes to global telecommunications standards and helps shape the future of mobile connectivity.
Explore Standards & Contributions