Support
Turnkey wireless Solutions to build your 4G/5G Network
CUSTOMER Services
At a glance
- 24/7 On-line Technical support
- Emergency on-site support
- Customized SLA
- One year warranty period
- Free software upgrades
- Unlimited expansion
- Convenient Warranty Services
- Comprehensive training and knowledge transfer
We offer a great quality of experience for our users
Industry Proven Products
Adhering to 3GPP standards, IPLOOK develops high-performance mobile core network (5GC/EPC) software technology. This technology can be deployed by telecom operators, system integrators, and in residential, enterprise, and industrial markets.
Deployments can function as standalone networks on virtual software platforms or integrate with existing network services to extend wireless connectivity across the globe.
Industry Proven Products
Training at every stage—from product overviews to systems installation, commissioning, and maintenance
On-site training at customer locations, as well as at our dedicated training center
Operation and Maintenance Scheme
- IPLOOK Product Support Services offers CT Foundation Service that performs continuous and reliable maintenance based on the Service Level Agreements (SLAs) you choose.
- IPLOOK CT Foundation Service provides a flexible service offering portfolio. This includes Onsite service to help you maintain a more efficient and stable network environment and improve network productivity. The Basic Service is provided as a collaborative solution for your maintenance team or certified IPLOOK partners to support them in maintaining a more efficient and stable network environment and improving network productivity.
|
Service offerings |
IPLOOK CT Foundation Service | |||
| Basic Service | Basic Service | |||
| 9x5xNBD | 24x7x4 | 9x5xNBD | 24x7x4 | |
|
Technical Support Center (TSC) support (E-mail & Hotline) |
24x7 | 24x7 | 24x7 | 24x7 |
|
Advanced Hardware Replacement |
9x5xNBD-Ship | 24x7x4 Hour - Arrive |
9x5xNBD-Ship | 24x7x4 Hour - Arrive |
| Onsite Support | / | / | 9x5xNBD-Ship | 24x7x4 Hour - Arrive |
| Software Support | YES | YES | YES | YES |
Operational offices all over
the world.
