Privacy Policy
How We Collect, Use, and Protect Your Personal Data
Privacy Policy
This Privacy Policy describes the policies of IPLOOK NETWORKS CO., LTD., Flat/Rm A, 12/F, ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong (E-mail: sales@iplook.com, Phone: +852 5339 2231) on the collection, use, and disclosure of your information that we collect when you use our website (https://www.iplook.com) (the “Service”).
We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
1. Information We Collect and How We Use It
We only collect personal data that is necessary to provide and improve our Services, respond to inquiries, or fulfill business interactions. This includes:
- Contact Data: When you submit an inquiry form or request a case study/whitepaper, we may collect your name, business email address, phone number, company name, and job title.
- Technical and Usage Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, and data about how you interact with our website via cookies.
2. Legal Basis for Processing (For EEA Users)
If you are located in the European Economic Area (EEA), we rely on the following legal bases under the GDPR to process your personal data:
- Performance of a Contract: To respond to your B2B inquiries, provide technical support, or fulfill service requests.
- Legitimate Interests: To improve our website performance, secure our platform, and analyze marketing effectiveness, provided these interests do not override your privacy rights.
- Consent: For sending marketing communications or utilizing non-essential tracking cookies, where you have given explicit consent.
3. International Data Transfers
As a global provider, your personal information may be transferred to, stored, and processed in countries outside the EEA (such as Hong Kong or other regions where our cloud servers are located). Whenever we transfer your data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as the European Commission's Standard Contractual Clauses (SCCs).
4. Your Rights Under GDPR
Depending on your jurisdiction (such as the EEA/UK), you have the following statutory rights regarding your personal data:
- Right of Access & Rectification: Request a copy of your data or correct inaccurate information.
- Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data under certain conditions.
- Right to Restrict or Object to Processing: Object to direct marketing or restrict how we process your data.
- Right to Data Portability: Request the transfer of your data to another organization.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at sales@iplook.com. We will respond to your request within 30 days in accordance with applicable laws. You also have the right to lodge a complaint with a data protection authority.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. To learn more about how we use these technologies and how you can manage your preferences, please refer to our Cookie Policy.
6. Data Security
The security of your information is highly important to us. We implement reasonable technical and organizational security measures to prevent the loss, misuse, or unauthorized alteration of your data. However, please note that no method of transmission over the Internet is 100% secure, and you transmit information at your own risk.
7. Changes to This Privacy Policy
We may modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date and will become effective immediately upon posting. We recommend that you periodically review this page to stay informed.
8. Contact Us / Data Protection Officer
If you have any questions, concerns, or grievances regarding the processing of your data, please contact our Data Protection Officer at:
Address: Flat/Rm A, 12/F, ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong
E-mail: sales@iplook.com
FAQ
What type of information does IPLOOK collect on this website?
We primarily collect information you voluntarily provide to us—such as your name, company name, email address, and phone number—when you fill out contact forms, request a demo, or subscribe to our newsletter. We also collect basic, non-identifiable technical data (like IP addresses and browsing behavior) through cookies to optimize your website experience.
Does IPLOOK sell or share my contact information with third parties?
Absolutely not. We value your privacy and do not sell, trade, or rent your personal or corporate information to any outside parties for marketing purposes. Data is only shared with trusted service providers who assist us in operating our website or supporting our business, and only under strict confidentiality agreements.
Does IPLOOK access or collect subscriber data from the core networks deployed for clients?
No. This website's Privacy Policy applies exclusively to our marketing and corporate communications. The core network solutions (EPC, 5GC, IMS) we deploy for our MNO, MVNO, and Enterprise clients are operated and managed independently by the clients themselves. IPLOOK does not intercept, access, or store your end-users' network traffic or subscriber data.
How does IPLOOK protect my submitted information?
We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption and secure server environments, to protect your data against unauthorized access, alteration, disclosure, or destruction. Your data is strictly used to fulfill your specific business inquiries.
How does this website use cookies?
We use cookies to understand site traffic patterns, remember your language preferences, and improve future website interactions. You have the full right to disable cookies through your browser settings at any time, though this may limit the functionality of certain website features. For more details, please refer to our dedicated Cookie Policy.
How can I update, manage, or request the deletion of my personal data?
We fully respect your data rights (in compliance with global standards like GDPR). If you wish to access, update, or permanently delete the personal information we hold about you, simply send your request to sales@iplook.com. Our team will process your request promptly and transparently.
